Orders cannot be canceled once they have been processed.

All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please e-mail us at info@mainbath.com to obtain an RMA. The reason for the return must be clearly stated in the e-mail. Before taking any action you must have received a response with an RMA number. All shipments sent to Main Bath without an RMA number will be refused and the associated charges will be the sole responsibility of the sender. No returns will be accepted or any credit granted without an RMA.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. No claims will be honored for returns after product was installed. 

To start a return, you can contact us at info@mainbath.com. If your return is accepted, we will further instruct you on how to return products. We do not provide return shipping labels unless approved. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@mainbath.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, like washlets, toilet seats and bidets, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for any item that has been assembled, installed, modified, or used in any way. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Returns and exchanges due to shipping damage

If you receive a damaged item, Main Bath will replace the item free of charge, or you may elect to have a store credit. Please follow the instructions below:

Inspecting and Receiving your Merchandise
Please inspect your package carefully when it arrives and note the condition of the box. Keep in mind that by signing the shipping courier’s forwarding receipt form, you are acknowledging that your merchandise arrived in good condition and Mainbath.com will not be able to file a claim with the shipping carrier.

Signing for your Merchandise
You must notate damage/damages/missing items on the delivery receipt, in order to receive replacement merchandise at no cost. If you see damage to the box or missing boxes, accept the shipment and write on the shipping courier’s forwarding receipt form: “Damaged or Missing Boxes”. When you bring the shipment into your home, carefully inspect every item for damages/shortages.

Notifying Customer Service of damage/shortage
Please (take at least 2) pictures of the item and the packaging it came in and email this information along with a detailed description of the issue to info@mainbath.com. Provide your order number in the subject field of the email. Replacements due to damages/shortages must be requested within 48 hours of your delivery. Unfortunately, after 48 hours we will not be able to file a claim due to the carrier’s claim restrictions. If you or your representative signs for the delivery without indicating damaged or missing items, but later the merchandise is found to be missing or damaged during shipping, our Customer Service department must be notified within 48 hours. After 48 hours, it is assumed that all merchandise was received in good condition and you will be responsible for the cost of the replacement item/items. If you or your representative signs for the item indicating damage/missing items, our Customer Service department must be notified within 10 business days of your delivery to receive your replacement item/items free of charge. After 10 days, you will be responsible for the cost of replacement. If the merchandise has been installed, we will not be able to file a claim or provide a replacement.

Non-defective returns (sone brands apply)

A 25% restocking fee will be charged for the return of non-defective goods. Return shipping charges are the responsibility of the customer. Items must be returned in their original packaging with all packing materials,  including crate/box, tension straps, styrofoam, foam edge guards, bubble wrap, etc. (as applicable), and must be in sellable condition. Items that have been installed are not returnable. Shipping and Handling charges are non-refundable. Credit (minus the aforementioned deductions) will be issued upon full inspection of returned items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.